Cancel & Return & Refund Policy
Cancel Policy
Orders that have not been shipped are subject to a no-questions-asked cancellation within two days.
If your order has already been shipped. Orders cannot be canceled. For the forcible cancellation of the order, you need to pay a shipping fee. All of our products can be canceled until they are shipped. We cannot guarantee any request to cancel or modify an order once production has already begun. There are no order cancellations accepted once production has begun on any custom or specialty products (items that are not a stock size). If the order has not yet been shipped, we will do our best to cancel it.
If your order is unpaid, you can easily cancel your order by yourself. If your order has been paid, you can contact our customer service to cancel your order.
If you wish to cancel your order for personal reasons, please contact us within 24 hours of placing the order at:
Return Period
You may request a return within 14 days of receiving your order.
Please contact us within 24 hours of placing the order at:
Return Eligibility
To be eligible for a return, the item must be:
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unused and in the same condition as received
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in the original packaging
Items that have been used, or damaged by the customer are not eligible for return.
Items sent back without prior return authorization will not be accepted.
Damaged or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact us within 14 days of delivery.
Please include:
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your order number
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photos of the product and packaging
Our customer service team will review the case and provide return instructions.
Return Shipping Cost
Return shipping responsibility depends on the reason for return:
Serova covers the return shipping cost if:
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the product arrived damaged
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the wrong item was shipped
- Slight color differences caused by lighting conditions or screen settings are not considered product defects.
Customer covers the return shipping cost if:
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the return is due to personal reasons
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such as not liking the product or ordering the wrong item
Return Process
To start a return, please contact us at:
Our customer service team will provide the return authorization and instructions.
Customers may choose their preferred local shipping carrier for returning the item.
Refunds
Once we receive and inspect your returned item, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 3-30 business days.
Please note that your bank or credit card provider may take additional time to process the refund.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return your original order and place a new order.
Important Notes
Slight color differences caused by lighting conditions or screen settings are not considered product defects.
If you have any questions regarding returns or refunds, please contact us at: